IT Systems Administrator & Support

Job Description

Miniclip is looking for a Systems Administrator to hire in our Derby (UK) Games Development Studio.

This is a fantastic opportunity to gain experience with some of the new technologies along with working from the very beginning on new projects and new services.

What will you be doing at Miniclip?

As a systems administrator we expect you to perform daily enterprise-wide server administration tasks and provide support for enterprise systems and services on our Cloud infrastructure and Microsoft Windows Server platforms, including but not limited to Active Directory, Azure, Office 365 and Exchange Online in all our offices locally or on our cloud/hosted environments.

Your primary responsibilities will include:

• Administer,  support and apply preventive maintenance on Office 365, Azure and Windows Server platforms and infrastructure.
• Review and improve as well as create new policies with a high focus on security for all infrastructure.
• Monitor and maintain all integrated systems inside O365 and implement where possible SSO enabled platforms and applications.
• Perform installations, configurations, migrations, backups on all cloud-based platforms and systems as well as on Servers, workstations, and mobile devices.
• Proactively search for improvements and propose new solutions for existing and new systems.
• Monitor and maintain operating systems and additional server components including but not limited to Domain Controllers, DHCP, Radius, DNS on our Active Directory.
• Apply patches to major subsystems and services, roles, and filesystem components within a Windows Systems environment and perform operating system and patch testing on all changes prior to installation.
• Monitor and review system logs and detect and troubleshoot problems.
• Write technical documentation.
• Control system access and security aspects of critical systems, cloud-based and on-premises + Wi-Fi.
• Establish and maintain suitable resource and performance monitoring on all systems.
• Demonstrate in day-to-day work adherence to security best practices and Technology Services access control and security policies.
• Provide technical support and customer service directly to end users by troubleshooting computer related issues via e-mail, phone, chat remotely or in presence to all offices.
• Research and identify solutions to software, hardware, and basic networking issues.
• Lead and support the roll-out of new projects.
• Maintain the existing IT infrastructure and the commonly used applications (local and cloud).
• Maintain current and accurate inventory of technology hardware, software, and resources.
• Work closely with the existing IT team members as well as with other teams such as Legal, Cybersecurity and Cloud Eng. to support the portfolio of solutions in place and implement new solutions where applicable.
• Understand the applicable processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continual improvement.
• Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability if needed.
• Ability to travel to remote locations if required.
• Ordering/installation/operation/maintenance/repairof PCs/Macs/On-Prem Servers/Networking infrastructure (LAN/WiFi/Internet/VPN) etc.
• Software installation and licencing as required.
• Working through IT support tickets.
• Occasional tasks related to building infrastructure
• Generally helping to keep all Miniclip Derby  IT related areas operating efficiently.

What are we looking for?

We’re looking for a skilled communicator with good technical background who will demonstrate good social skills in a professional environment. The Systems Administrator & Support needs to be someone who enjoys working in a team with other people and is passionate and dedicated about their work.

Required experience:

• Minimum of three years of relevant Windows Server, Azure and Office 365 experience.
• Experience in troubleshooting technical problems involving software and operating systems.
• Experience in effective communication and collaborating in a high-performance team environment.
• Experience providing technical support in a customer service role.
• Experience using patience, sensitivity, and effective communication with a wide range of people, including the technically proficient and those with minimal computing experience or technical skill.
• Experience writing technical documentation for a technical audience.
• Experience in participating in diverse workgroups.

The ideal candidate will be strongly skilled in the following:

• Knowledge of Active Directory architecture and concepts.
• Knowledge on Microsoft Azure technology.
• Office365 infrastructure and concepts.
• Operating Systems (Windows, MacOS, Linux).
• Hardware/software RAID and logical volume management.
• Data backup procedures.
• Software license management.
• Knowledge of industry standards and best practices.
• Understanding of network topology and distributed system concepts.
• Understand system access control and security aspects of critical systems.
• Write and speak English fluently.

ADDITIONAL INFORMATION

This is a hybrid role and you will be working in our Derby Office in the Peak District with enthusiasts and professionals from the games industry. We like to maintain a very friendly and relaxed atmosphere. In addition to 22 days holiday (increasing to 27 days based on length of service), we also have a fantastic benefits package, with private health cover, cash plan, cover for life insurance, critical illness, with income protection, and a pension plan.

About Miniclip

Miniclip is a global leader in digital games with a mission of ‘unleashing the gamer in everyone’. The Company develops, publishes and distributes highly engaging games to an audience of over 250 million monthly active users across mobile, social and online platforms. They operate in eight countries, with a global workforce of over 900 people across 13 locations.

Founded in 2001, the Company has successfully grown a huge global audience in over 195 countries and across six continents. Miniclip has a unique understanding of the digital games space and has developed a strong portfolio of over 60 high-quality mobile games, extensive worldwide distribution, and an internationally recognised brand name. To date, Miniclip's digital games, which include the franchises 8 Ball Pool™, Golf Battle™, Football Strike™, Carrom Pool™, and Agar.io™ have generated more than 3 billion downloads. Miniclip has more than 45 million daily active players reaching people across the world in the pursuit of ‘unleashing the gamer in everyone’.

In February 2015, Miniclip was excited to receive a large majority investment from Tencent, one of the world’s largest technology companies and the world’s largest games publisher. This new chapter in Miniclip’s history strengthens the Company’s position, with Tencent recognising its achievements to date and future potential.

In the past three years, as part of their ambitious growth plans, Miniclip have been delighted to welcome the teams from Playsport (famous for Motorsport Manager), Yakuto (creators of Darts of Fury), Masomo (home of Head Ball 2), Ilyon (designers of Bubble Shooter), Eight Pixels Square (Sniper Strike) operating as Miniclip Derby, Gamebasics (creators of OSM Online Soccer Manager) now operating as Miniclip Netherlands, Green Horse Games (home of Football Rivals), and most recently Supersonic Software Ltd., trading as Puzzling.com (the team behind the highly successful Puzzle Page and Picture Cross) to the Miniclip Group.

For more information, visit http://corporate.miniclip.com