IT Support Technician

Date: 8 Feb 2024

Location: Lisbon, PT

Company: Miniclip

Job Description

Miniclip is looking for an IT Support Technician to hire in our Lisbon (PT) Office. This is an exciting opportunity to work with one of the best game companies in the world! With over 400 million game players each month, Miniclip reaches users across online, mobile, and social platforms.

This is a fantastic opportunity for an IT professional to share experience on technologies along with working from the very beginning on new projects and new services.

What will you be doing at Miniclip?

Your primary responsibilities will include:

  • Research and identify solutions to software, hardware and basic networking issues.
  • Document technical knowledge and implemented solutions in the form of technical notes and manuals.
  • Configure and install computers on multiple OS (MacOS and Windows).
  • Lead and support the roll-out of new projects.
  • Maintain the existing IT infrastructure and the commonly used applications (local and cloud).
  • Assist users with troubleshooting of computer related issues via e-mail, phone, chat remotely or in presence to all offices.
  • Ensure all issues are properly logged by using Miniclip’s internal ticketing system.
  • Maintain current and accurate inventory of technology hardware, software and resources.
  • Work closely with the existing team members to support the portfolio of solutions in place and implement new solutions where applicable.

What are we looking for?

We are looking for a skilled communicator with a good technical background that will demonstrate good social skills in a professional environment. The IT Support Technician needs to be someone that enjoys working in a team, is passionate and dedicated about their work and demonstrates the willingness to evolve and contributes to provide new solutions and/or improves the current solutions in place. 

The ideal candidate will be strongly skilled in the following:

  • Computer hardware, systems and software
  • Computer networks
  • Project management
  • Troubleshooting
  • Security
  • E-mail and internet applications
  • Write and speak English fluently

About Miniclip

Miniclip is a global leader in digital games and one of the world's biggest developers and publishers of mobile games, with a mission of unleashing the gamer in everyone. It distributes highly engaging games to a global audience of over 400 million monthly and 70 million daily active users across mobile, social, and online platforms. Operating in 10 countries, Miniclip develops and launches games in multiple categories across its 17 studios. 

Founded in 2001 with an internationally recognised brand name, Miniclip has successfully grown a global audience across 195 countries and six continents. It has a unique understanding of the digital games space, developing and distributing a strong portfolio of over 60 high-quality mobile games globally. 

To date, Miniclip’s studios and companies, which have generated more than 8 billion downloads, include the following digital games: 8 Ball Pool™, Subway Surfers™, Golf Battle™, Football Strike™, Carrom Pool™, OSM - Online Soccer Manager™, Football Rivals ™, Pure Sniper ™, Puzzle Page ™, Head Ball 2™, Motorsport Manager™, Darts of Fury™, Ultimate Golf™, Mini Football ™, Triple Match 3D ™ and™. 

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