Operations Specialist

Job Description

As an Operations Specialist at Miniclip’s External Games Studio, you’ll collaborate daily with internal teams like Product, QA, BI, UA, Tech, and Server, and work directly with the external developers whose games we publish. Playing a critical role in ensuring releases, compliance, and communication flow smoothly, so developers can stay focused on their work.

What will you be doing at Miniclip?

Manage Store Submissions and Releases

• Lead the game release process from prep to approval, tracking status and resolving issues quickly so that launches stay on schedule.
• Align with product, marketing, and ASO teams to ensure timely delivery of metadata and creative assets for store submissions.
• Ensure early store submissions, addressing delays/rejections, and adapting launch strategies.
• Proactively update stakeholders on release timeline delays or rollout plan impacts.

Maintain Operational Visibility

• Maintain centralized tracking tools for upcoming releases and live issues, flagging key changes for studio-wide visibility and decision making.
• Update the studio release calendar and tracking tools promptly with any changes to ensure stakeholders have the latest operational information.
• Share relevant updates and blockers transparently to maintain alignment.

Execute Risk Assessments

• Proactively manage risk throughout the game lifecycle by monitoring app vitals and collaborating with internal teams and developers pre- and post launch.
• Document identified risks and share assessments with relevant stakeholders within 24 hours of planning or scoping to enable timely action.
• Maintain and reference risk records for all active games.

Own Compliance Checks & Requirements

• Coordinate with developers on platform compliance requirements, confirming alignment with store policies and legal regulations.
• Perform final compliance checks.

Coordinate Tech Integrations

• Monitor SDK implementation and coordinate issues resolution to ensure successful releases.
• Track integration progress and inform stakeholders of obstacles.

Support Collaboration Frameworks

• Facilitate predictable and purposeful collaboration across teams.
• Ensure clear agendas, documented decisions, and action items in your own project meetings.

Assist your lead in Process Improvements

• Flag recurring manual tasks for simplification.
• Test and provide feedback on new processes/tools.
• Share context to improve team processes.

What are we looking for?

• 2+ years in mobile-game operations.
• Experience supporting live game release cycles including SDK implementations, server updates, compliance requirements and store submissions, with an understanding of how those components come together to deliver a successful soft/global launch or live update.
• Familiar with Analytics/MMP/app monitoring tools such as: Firebase, Google Analytics, Crashlytics, AppsFlyer. 
• Basic familiarity with code and SDK integrations, and the confidence to use that knowledge to communicate clearly and effectively with developers.
• Skilled facilitator with strong written and verbal communicator, adept at tailoring messages for global teams.
• Deep understanding of mobile gaming lifecycle, platform requirements (iOS & Android) and privacy regulations (Data Privacy, GDPR, Lootboxes, etc.).
• Knowledge of other game distribution platforms (Steam, PC, Arcade, Console) it’s a plus. 

About Miniclip

Miniclip is a global leader in games and one of the world's biggest developers and publishers of mobile games, with a mission of unleashing the gamer in everyone. It distributes highly engaging games to a global audience of over 450 million monthly and 70 million daily active users across mobile, PC, console, social, and online platforms. Operating in 15 countries, Miniclip develops and launches games in multiple categories across its 22 studios.

Founded in 2001 with an internationally recognised brand name, Miniclip has successfully grown a global audience across 195 countries and six continents. It has a unique understanding of the games space, developing and distributing a strong portfolio of over 60 high-quality mobile games globally.

To date, Miniclip’s studios and companies have generated more than 10.5 billion downloads, including the following games: 8 Ball Pool, Subway Surfers, Golf Battle, Football Strike, Carrom Pool, OSM - Online Soccer Manager™, Football Rivals , Pure Sniper , Puzzle Page™, Head Ball 2, Motorsport Manager, Darts of Fury, Ultimate Golf, Mini Football, Triple Match 3D™, Agar.io, PowerWash Simulator, Suduko.com™, and We Are Warriors™.

For more information, visit https://miniclip.com/